IT Appprentice

As an IT Apprentice (IT Support / Help Desk), you will:

• Deliver first-line IT support to users via phone, email, and ticketing system.

• Monitor and maintain network and server infrastructure.

• Provide remote and on-site IT support when required.

• Respond quickly to system failures and incidents.

• Accurately log and escalate support tickets through the service desk.

• Configure, install, and update hardware, software, and operating systems.

• Perform user account management including password resets.

• Support clients using the Microsoft 365 platform, including running PowerShell commands for license management.

• Create and maintain IT documentation and standard operating procedures.

• Troubleshoot technical issues and drive fault resolution independently before escalation.

• Build strong client relationships by delivering excellent customer service.

• A genuine passion for IT, technology, and problem-solving.

• Excellent communication skills (verbal and written), with a professional and polite manner.

• Strong organisational skills, with the ability to prioritise tasks and work independently.

• Good analytical and troubleshooting skills.

• Minimum academic requirements:

  • At least 5 standards (Level 1–3) OR 5 National Level 5 grades, including Maths and English.

• Gain hands-on experience across a wide range of IT support functions.

• Work with leading technologies including Microsoft 365, Windows, and networking tools.

• Structured training and development with a clear career pathway.

• Mentoring from experienced IT professionals.

• A supportive, friendly environment with opportunities for progression into IT Support Engineer, Network Technician, or Systems Administrator roles.